1. Return Eligibility
To ensure our customers receive only the highest quality products, we accept returns and exchanges for items that meet the following criteria:
- Items must be returned within 14 days of receipt.
- Items must be in their original condition, including tags, packaging, and unworn.
- Items purchased during special promotions or sales, are final sale and not eligible for return or exchange.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at [email protected] with your order number and the reason for the return.
- Receive Return Authorization: We will provide you with a Return Authorization Number and instructions on how to proceed.
- Pack and Ship: Carefully pack the item(s) in their original packaging and include the Return Authorization Number. Ship the package to the address provided in our instructions.
3. Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item is defective or an error occurred with the order. We recommend using a trackable shipping method to ensure your return is received.
4. Refund Process
Once we receive and inspect the returned item(s), we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. Please note that shipping costs are non-refundable.
5. Exchanges
If you wish to exchange an item for a different size or color, please follow the same procedure as for returns. After receiving your return, we will issue a store credit for the value of the returned item(s), which can be used to purchase the new item.
6. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact our customer service team immediately at [email protected]. We will provide instructions for returning the item and arrange for a replacement or full refund, including any return shipping costs.
7. Contact Us
For any questions or further assistance regarding returns and exchanges, please contact our customer service team at [email protected]. We are here to assist you and ensure your experience with HOUSE OF AJÉE is exceptional.
Thank you for shopping with HOUSE OF AJÉE. We appreciate your understanding and cooperation in adhering to our returns and exchanges policy.